Shipping and Delivery Policy
Effective Date: 2 January 2025
1. Introduction:
- At All About Seniors (“Company,” “we,” “our,” or “us”), we strive to provide timely and efficient shipping and delivery for both digital and physical products and services. This Shipping and Delivery Policy outlines our procedures and policies to ensure clarity and transparency for our customers. By using our website www.allaboutseniors.in and purchasing our products or services, you agree to the terms of this policy.
2. Types of Delivery :
We offer two types of delivery methods, depending on the nature of the product or service:
- Digital Delivery: Includes e-books, courses, subscriptions, software, and other electronically distributed services.
- Physical Delivery: Includes tangible products such as books, wellness products, or any other physical goods purchased through our website.
3. Digital Product Delivery
- Digital products and services will be delivered electronically via email, download link, or access through an online portal.
- Delivery of digital products is generally instantaneous but may take several hours in some cases.
- Customers must ensure that the correct email address and/or phone number is provided to avoid any delays in receiving their digital purchases.
- All digital deliveries are final, and no refunds will be issued once the product is delivered.
4. Physical Product Shipping
- We aim to process and dispatch physical product orders within minimum 2 business days to maximum within 8 business days after payment confirmation.
- Estimated delivery times vary based on location and shipping carrier but typically range from 10 business days to 14 business days.
- We are not responsible for delays caused by courier partners, customs, or unforeseen circumstances beyond our control.
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Customers will receive a tracking number (if available) once the product has been shipped.
5. International Shipping
- We may offer international shipping depending on the product and location. Additional shipping fees, customs duties, and taxes may apply.
- The recipient is responsible for any customs clearance fees or import duties imposed by their country.
- Delivery times for international shipping may vary significantly based on destination and customs processing.
6. Failed Delivery & Undeliverable Packages
- If a package is returned to us due to an incorrect address provided by the customer, refusal of delivery, or multiple failed delivery attempts, we may require the customer to cover re-shipping costs.
- We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.
7. Delays & Unforeseen Circumstances
- While we strive to ensure timely delivery, we are not liable for shipping delays caused by unforeseen circumstances such as natural disasters, pandemics, strikes, or other disruptions.
- Customers will be notified in case of any significant delays in their orders.
8. Changes to Orders & Address Modifications
- Customers must ensure that they enter the correct shipping details at checkout. We are not responsible for orders shipped to incorrect addresses due to customer error.
- If a customer needs to modify their shipping address, they must contact us within an 1 hour of placing the order. Address modifications after dispatch may not be possible.
9. Billing Disclosure
All payments made through this website (https://allaboutseniors.in) are processed by Emazing Ideas Execution Private Limited, the registered entity operating the sub-brand Seniors Ki Saathi Dr. Mansi.
10. Contact Us
- For any shipping or delivery-related inquiries, please contact us at: All About Seniors , Product of Emazing Ideas Execution Private Limited.
Email : life@allaboutseniors.in
